General

Thank you for visiting sa.bbox.com (hereinafter referred to as the “Website”). These general terms and conditions of sale (the “Terms”) apply to your use of the Website and all products available through this Website.

This Website is operated by b.box for Kids Europe B.V. (KvK 91725070), a private limited liability company incorporated under the laws of the Netherlands with its registered office at Koninginneweg 152H, 1075EE Amsterdam. b.box for Kids Europe B.V. is a subsidiary of b.box For Kids Europe Holdings Pty Ltd, located at Level 3, 1 Acacia Place, Notting Hill VIC 3168, Australia. In Saudi Arabia, our operations are managed through our local office at King Abdulaziz Branch Rd, An Nahdah, Jeddah 23523.

The terms “b.box”, “we”, “us” and “our” used in these Terms refer to b.box and its subsidiaries, divisions, branches, affiliates and companies under common ownership or control with b.box.

The terms “you” and “your” used in these Terms refer to individuals who purchase products on or through this Website.

This Website and its contents are intended solely for personal, non-commercial use. Any use of this Website or its contents other than for personal, non-commercial purposes is prohibited.

Applicable Law

All applicable laws and regulations of the Kingdom of Saudi Arabia and these Terms apply to the purchase of products on this Website. By using the Website, you agree that you have read, understood, and agree to be bound by these Terms.

The Terms may be updated by us from time to time. If we change these Terms, we will update the Website. Any changes are effective immediately upon posting. Your continued use of the Website thereafter constitutes your acceptance of any changes to the Terms.

Full Agreement

These Terms (together with our Privacy Policy, which is expressly incorporated herein) constitute the entire understanding between you and us concerning the use of this Website.

Minors

You must be at least 18 years of age to purchase on this Website.

Privacy and Cookies Policy

b.box’s full privacy policy is located at https://sa.bbox.com/pages/privacy-policy. This policy explains how we collect, store, use, and share your personal information when you access our Website or interact with us.

The Website may use cookies to assist in its operation. You may disable cookies via your browser, but this may affect site functionality.

Placing an Order

To place an order with b.box, you must be eligible to use the Website, possess a valid payment method, and provide accurate personal details. An order is placed once you click on the final confirmation button. A contract will be formed once your payment has been approved.

Contact Details

If you have any queries regarding shopping with b.box, please email: customerserviceemea@bbox.com or contact our Saudi Arabia office at:
King Abdulaziz Branch Rd, An Nahdah, Jeddah 23523

Title and Risk

Title to goods passes only upon receipt of full payment. All risk passes upon delivery to your provided address.

Shipping

Dispatch times may vary. We are not responsible for delays outside our control. Ensure the delivery address you provide is accurate.

Returns and Exchange Policy

We accept returns within 30 days of receipt, provided the product is unused, undamaged, unsoiled, and in original packaging. Returns must be sent to our Saudi Arabia returns center at:
Al Madina Road, Jeddah, Saudi Arabia 22234

Faulty Products and Warranty

Inspect all products upon delivery. If faulty, contact us immediately with details and photos. We will refund or replace faulty products.

Exceptions to Returns

Final Sale, discounted due to damage, or hygiene-sensitive items (e.g., pacifiers) are non-returnable unless faulty.

Promotions

We may offer discount codes subject to additional terms.

Warranty

Products sold in Saudi Arabia are covered by applicable statutory guarantees under Saudi consumer protection laws.

Limitation of Liability

In no event shall b.box be liable for any direct, indirect, incidental, consequential, punitive, special or other damages of any kind, whether for breach of warranty or otherwise. In no event shall our total liability to you arising out of or in any way connected with your order, the transaction to be entered into as a result thereof, or these Terms exceed the total amount paid by you for the products purchased. For the avoidance of doubt, nothing in these Terms shall limit b.box’s liability for death or personal injury resulting from its gross negligence or fraudulent misrepresentation.

If you reside in a jurisdiction that does not allow any of the above exclusions or limitations of liability or any of the disclaimers of warranties above, such exclusions or limitations will not apply to you to the extent they are not allowed. In such case, the exclusion or limitation will be limited to the greatest extent permitted by applicable law.

Disclaimers

ALL INFORMATION (INCLUDING, BUT NOT LIMITED TO, TEXT, GRAPHICS, IMAGES, LINKS AND OTHER MATERIALS) ON THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE”. B.BOX HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR AS TO THE OPERATION OF THIS WEBSITE, THE CONTENT OR USER CONTENT, TO THE FULLEST EXTENT PERMITTED BY SAUDI LAW.

B.BOX DOES NOT warrant or represent that:
(i) the Website will meet your requirements;
(ii) the Website will be uninterrupted, timely, secure, or error-free; or
(iii) the results that may be obtained from the use of the Website (including any information and materials on this Website) will be correct, complete, accurate, reliable, or otherwise meet your requirements.

The Website is public; therefore, your User Content does not enjoy confidentiality protection. Do not post confidential information here.

b.box shall not be liable for interruptions or omissions in the Internet, network, or hosting services and does not warrant that the Website or related services are free of viruses or other harmful elements.

Any material downloaded or otherwise obtained through the use of this Website is done at your own discretion and risk. You will be solely responsible for any damage to your device or loss of data that results from the download of such material.

Recall

You will cooperate fully with us and provide all reasonable assistance in the event we recall any products. You will notify us immediately if you know or suspect that there is a possibility that any products are or should be the subject of a recall.

Force Majeure

Neither party will be responsible for any delay, suspension, or failure arising out of circumstances outside of its reasonable control, including acts of God, governmental actions (including shutdowns or closures), changes in applicable law, riots, strikes, national emergencies, pandemics, acts of terrorism, natural disasters, inability to obtain materials, internet interruption, or power failure.

Intellectual Property Rights

All content on the Website—including graphics, images, logos, text, software, and code—is the property of b.box or its licensors and is protected by copyright and intellectual property laws. You may store, print, and display the content for personal use only. You are not permitted to reproduce, distribute, or use such content for commercial purposes.

If you provide any “User Content” via the Website or social media pages, it will be deemed non-confidential, and you:

• Grant us a worldwide, royalty-free, perpetual, sublicensable right to use it;

• Consent to non-attribution or modification of your content without infringement of your moral rights.

You agree not to upload content that is unlawful, harmful, infringing, obscene, discriminatory, or otherwise violates any law or the rights of others.

Indemnity

To the extent permitted by Saudi law, you agree to indemnify and hold harmless b.box for any claims, damages, or losses resulting from your breach of these Terms or misuse of our Website.

Disclaimer Regarding Offers

(a) Discounts do not apply to orders placed before or after the discount period.
(b) Discounts cannot be combined with other promotions.
(c) b.box reserves the right to terminate or extend any promotion at its discretion.
(d) For questions, contact Customer Service.

Applicable Law & Jurisdiction

These Terms are governed by the laws of Saudi Arabia. Disputes shall be submitted exclusively to the competent courts in Saudi Arabia.

Saudi Arabia Office:
King Abdulaziz Branch Rd, An Nahdah, Jeddah 23523

Last version: 01 Aug 2025